refund policy

1. Object and parts:

These general conditions govern electronic purchases made through the solera.tienda website. These may be modified, so it is the user's responsibility to read them each time they make a purchase, since the conditions in force at the time of entering into the contract will be those that apply to them.

The parties involved will be; on the one hand, Textiles Martínez Curiel, SL, with registered office at Avenida de el Norte de Castilla 7, 47008 – Valladolid – Spain, CIF: B47684618, registered in the Mercantile Registry of Valladolid, Volume 1405, Folio 86, entry 1, Page VA-24312 (hereinafter, the provider); and on the other hand, the web user, with sufficient capacity to contract, who purchases products through this website using the procedures described below (hereinafter, the user).

The products offered on this website are distributed only within Spain.

2. Creating a User Account:

To complete the purchase process, the user must register on the website by creating a private account.

Registration can be done at any time through the “MY ACCOUNT” section (Create an account), or during the purchase process.

Once registered, the user will receive an email confirming that the process has been completed successfully.

From your account, you can: make purchases, check the status of your orders, view your order history, change your password, make changes to your account, and perform other procedures and processes related to your purchases.

The user may unsubscribe at any time by sending an email to Info@solerayarte.es , which will result in the cancellation of your personal data.

Creating a user account implies acceptance of the conditions defined in the privacy policy.

3. Identification and correction of errors in data entry:

At any time, the user may access their private account to check the shipping and billing addresses they have provided and, if applicable, correct any errors that may have occurred in the data entry. This data may also be verified and corrected throughout the purchasing process, up until the "MAKE PAYMENT" option is selected. At this point, the user will be bound by the data entered. Therefore, the user is advised to verify its accuracy before purchasing products.

If the provider considers that the data is incomplete, it may contact the user to complete or confirm it.

4. Purchasing process:

The purchasing process consists of the following steps:

Product Selection: Browse the website and click the "ADD TO CART" button each time you want to add a product to your purchase. The selected item will be added to your cart.

Starting the purchasing process: To begin the purchasing process, click the "SHOPPING CART" button in the upper right corner of the screen. There you will see the description of all selected products and, if you agree with the order, click the "PLACE ORDER" button. If you wish to remove any of the previously selected items, you can do so by clicking the "X" located to the right of each item.

Log in as a registered user. If you don't have a user account, you must create one. If you already have one, enter your email address and password.

Verifying postal information: You can verify or, if applicable, update the delivery and billing addresses. Once verified, continue the process by clicking "CONTINUE."

Shipping cost selection: where you can check and accept shipping costs.

Payment Method Selection: Select your preferred payment method and click the “CONTINUE” button.

Order review: where you'll see the list of selected products again, including prices and shipping costs. If you agree with the order, click the "MAKE PAYMENT" button.

At that point, the system will redirect you to the chosen payment system, where you must provide all the necessary information for that payment method. This will be the only time you will be asked for this information.

Once you provide all the necessary information and click the confirmation button, the contract will be finalized for all purposes.

  • Purchase Confirmation: Once we receive your acceptance, we will send you a confirmation email containing the following information:
  • Order number.
  • Order date.
  • Summary of the products included in the purchase.

5. Prices and shipping costs:

All prices listed on the website include VAT and are expressed in euros.

The prices applicable to each product will be those determined on the website and indicated in the final phase of the contracting process.

Shipping costs will be free for orders over €50.

For all purchases below this value, shipping costs will be borne by the customer and will cost €5 (flat rate for all of Spain) for shipments with a delivery time generally of 48 to 72 hours. If you require an express 24-hour service, this box must be ticked.

In any case, these charges will be detailed during the purchase process. The customer will not be required to make any additional payment upon delivery of the order.

Shipments to Ceuta / Melilla / Canary Islands are excluded.

 

6. Payment:

Payments can be made through the following means:

  • Bank card.
  • Paypal.

In some cases, payment method issuers may have adopted anti-fraud measures beyond the provider's control, which result in the rejection of certain transactions. The provider is not responsible for any damages that may result from such measures.

 

7. Invoice:

Once your order is complete, you'll receive a confirmation email with a link to download your digital invoice. You'll also receive a paper copy along with your order.

8. Order delivery:

Orders will be delivered to the delivery address freely designated by the user, provided that the address is located within Spanish territory.

The provider assumes no liability when delivery of the product or service fails to take place due to false, inaccurate, or incomplete information provided by the user, or when delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.

If the customer is not present at the indicated address at the time of delivery, the courier company will contact the customer to schedule a delivery date. If the order has not been delivered after two attempts, the package will be held at the courier company's office (Correo Express) closest to the customer's location for 15 days, allowing for collection. If this time limit expires, the package will be returned to the carrier, and the customer will be required to pay the shipping costs again if they wish to receive a new delivery.

Shipping (both "Free" and "Standard") will generally be made within 24-48 hours. However, since compliance with these deadlines is not the responsibility of the service provider, the service provider cannot guarantee a delivery time of less than 3 business days.
If you select the "Free" or "Standard" service, we recommend providing your mobile phone number in your customer account so you can receive tracking information for your order.

Only if the "Urgent 24H" option is chosen (if available), as a general rule, the delivery time will be a maximum of 24 hours. For 24-hour service, orders must be placed before 12 AM the day before. All orders placed after that will leave our warehouses the following day to fulfill the 24-hour service.

9. Right of withdrawal:

The user will have 14 calendar days to return the purchased product, provided that the products have not been used, the label has not been removed, and they are in perfect condition.

Unless the return is due to a product defect or an error in the product shipped, the return shipping costs will be borne by the customer. You are free to choose and search for the agency that best suits your needs or offers the most competitive rates. However, you can calculate the return shipping costs at the following agencies, which we recommend below:

To make returns you must follow these steps:

  • Send an email to Info@solerayarte.es , including your billing information, order number, and the items you wish to return.
  • Optionally, you can exercise your right from your user panel on the website in the "Returns" section, you can follow the return process from your user panel in the "Returns List" section.
  • Within a period of no more than 5 business days, we will inform you by the same means of the address where you should send the garments via postal mail.
  • Once we receive these items, we will verify that they are in perfect condition and proceed to refund you.
  • If the return is made because the requested garment is not the one sent or has some type of defect, you must indicate this in the email. In this case, the return costs will be borne by the provider, and the provisions of the following section will apply.

This right does not apply to lingerie, swimwear, jewelry, and cosmetics whose seal has been removed or is not in its original sealed packaging.

10. Guarantees:

All products offered through the website are completely original, unless otherwise indicated in their description. All products come with a three-year warranty period in accordance with the criteria and conditions established in the General Law for the Defense of Consumers and Users.

The provider guarantees that all products are in perfect condition at the time of delivery: free of stains, breaks, or any other damage.

If the product sent has any type of defect or is not the one requested by the customer , the customer may return it, with the provider assuming the return costs, which will be reimbursed to the customer through the same means used for the initial payment.

In this case, within 14 calendar days and in accordance with the procedure established in the previous section, the client may choose:

Replacement of the product with an identical one, with the shipping costs of the new product being assumed by the provider.

Refund of the product price and, where applicable, any initial shipping costs incurred by the customer.

It may also happen that a certain product is out of stock at the time of shipping. In this case, the customer will be notified and the corresponding amount will be refunded.

11. Customer Service:

For any questions, complaints, queries, or suggestions, please contact us at:

Email: Info@solerayarte.es

Also for any information regarding the order, the file of which will be archived, along with this contract, by the provider by electronic means.

Any claims submitted will be resolved as quickly as possible and, in any case, within one month.

12. Force majeure or fortuitous event:

The provider shall not be liable for failure to fulfill its obligations under this contract when the failure is due to force majeure or unforeseeable circumstances. Any existing term obligations will be suspended, and the calculation will resume once the aforementioned cause disappears.

13. Language in which the contract may be formalized:

The contracting process may only be carried out in Spanish.

14. Applicable law and jurisdiction:

These terms and conditions shall be governed by and construed in accordance with Spanish law, except where expressly provided otherwise. The provider and the user agree to submit any dispute arising from the provision of the products or services covered by these terms and conditions to the courts and tribunals of the user's domicile.

15. Integrity of the contract:

These terms and conditions, together with the privacy policy, constitute the entire contract, replacing any other agreements or arrangements the parties may have entered into prior to entering into the contract.